Control & visibility

Our customers aim to provide the best service possible to their customers. This involves managing their customers’ expectations and working with partners who can help them to strengthen their reputation. Orangestar Logistics’ customers require the ability to monitor the progress of their shipment every step of the way. Our excellent customer care and our straight-forward, easy to use customer Interface Technology solutions help our customers track and trace each consignment throughout its journey. At Orangestar Logistics we understand that we are handling more than a consignment; it’s our customer’s reputation.

Customer Benefits :

  • Manage your customers’ expectations
  • Reduce time and costs spent on invoice administration
  • Retain peace of mind and control over the situation
  • Strengthen your reputation.

Manage your customers’ expectations :

Improve your customers’ experience and exceed their expectations with the help of Orangestar Logistics. We proactively communicate with you to help you manage the expectations of your customers.

  • Customer Interface Technology solutions
  • Notification of potential shipping incidents
  • Tracking system for all shipments

Reduce time and cost spent on Invoices administration :

You can reduce invoice processing time and benefit from improved control over your transportation costs. Orangestar Logistics makes it easier for you with one consolidated invoice per country for all shipments.

  • One invoice for all customer shipments
  • E-invoicing

Retain peace of mind and control over the situation :

Like many Orangestar Logistics customers, you can trust that your shipments is in safe hands. You can follow the journey of your shipments with straight forward and easy to use software solutions and online services.

  • Customer service care centre
  • Notification of potential shipping incidents
  • Pro-active communication about service enhancements or challenges.

Strengthen your reputation

Reinforce your reputation with a reliable partner. We strive to keep the delivery process problem-free, but if an incident does occur we act straight away. We will do our atmost to resolve the situation to your satisfaction.

  • Service recovery solutions
  • Notification of potential shipping incidents

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